Frequently Asked Questions
Everything you need to know about your INTO YOU beauty journey.
How can I track my order?
Once your order has been processed, you will receive a confirmation email with a unique tracking number and a link to monitor your shipment's progress in real-time.
What is your return policy for cosmetics?
Due to hygiene and safety standards, we only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Are INTO YOU products cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and we do not test on animals at any stage of production.
How long does shipping usually take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it's placed?
To ensure fast delivery, orders are processed quickly. Please contact our support team within 1 hour of placement if you need to make any changes or cancellations.